Ordering TI Publications
(Frequently Asked Questions)
Do I need to open
an account? There is no charge to open an account and you will
benefit by quicker checkout procedures. In addition we will notify you of new
titles and sale events. However, you may order without opening an
Why is PayPal preferred? We strongly prefer using PayPal as it is the most secure system and is we are notified instantly of your purchase. This is fastest way to get your items. We manually ship. We can make refunds or other adjustments to you easily using PayPal, You do not need a PayPal account as PayPal will let you check out as a guest using your own credit card.
Paying by Check is a manual system. We will contact you to determine how you want to pay, including credit cards. The manual system is not as secure, but we know some of you need to have a purchase order or special invoice. NO books will be shipped until payment is received in the TI office.
How do I receive the 20% member discount? All orders are manually checked against our membership directory AFTER we received the order. If you qualify for a discount, you will receive a refund. This process can take a day or two after you submit your order. If you believe you are entitled to a discount and did not receive one, please contact the TI office.
How do I obtain a receipt?You will receive an automatic email confirming your order. Please let us know if you do not receive this confirmation.
If you believe we are in error, please notify us at notify@TextileInstituteBooks.com.
Thank you for ordering from The Textile Institute Bookstore.
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